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How to Contact Arik Air
Arik Air is one of the leading airlines in Nigeria, providing safe and reliable air travel to individuals and businesses. Whether you want to book a ticket, make changes to your reservation, or report an issue, Arik Air offers multiple ways to get in touch with their customer service team. In this article, we will discuss how to contact Arik Air for assistance.
Contact Methods
Arik Air offers various contact methods for their customers to reach out to them. These include:
Phone
Arik Air's customer service team is available 24/7 to assist customers via phone. You can call their toll-free number at 0800-ARIK-AIR (0800-2745-247) or their local number at +234 (0) 1279 9999. Their customer service representatives are trained to handle all types of inquiries, from booking queries to complaints.
If you prefer to communicate via email, Arik Air has a dedicated email address for customer support. You can send your queries or complaints to customerservice@arikair.com, and a representative will get back to you within 24-48 hours.
Social Media
Arik Air is active on various social media platforms, including Facebook, Twitter, and Instagram. You can send a direct message or tag them in a post, and their team will respond to your query. However, it's important to note that social media is not the most reliable method of communication, and Arik Air may not respond to your query promptly.
Live Chat
Arik Air also offers a live chat feature on their website, where you can speak to a representative and get instant assistance. This method is convenient for quick queries and allows you to communicate in real-time.
Physical Address
If you prefer to visit Arik Air's office in person, you can find their physical address on their website. However, it's important to note that due to the COVID-19 pandemic, their offices may have limited hours or be closed altogether.
Common Inquiries
Arik Air's customer service team is trained to handle all types of inquiries. However, these are some of the most common inquiries that customers may have:
Booking and Reservations
If you want to book a ticket, make changes to your reservation, or inquire about flight schedules, Arik Air's customer service team can assist you. They can help you with online bookings, group bookings, and special requests.
Baggage
If you have questions about baggage allowances, restrictions, or fees, Arik Air's customer service team can provide you with the necessary information. They can also assist you in case of lost or damaged baggage.
Flight Status
If you want to check the status of your flight, Arik Air's customer service team can provide you with real-time updates. They can also assist you in case of flight delays, cancellations, or rescheduling.
Payment and Refunds
If you have questions about payment methods, refunds, or cancellations, Arik Air's customer service team can assist you. They can provide you with information on payment options, refund policies, and cancellation fees.
Complaints and Feedback
If you have a complaint or feedback, Arik Air's customer service team is ready to listen and address your concerns. They can investigate incidents, provide feedback, and take corrective actions if necessary.
Conclusion
Arik Air offers multiple ways to get in touch with their customer service team, including phone, email, social media, live chat, and physical address. Their team is trained to handle all types of inquiries, from booking queries to complaints. If you have any issues or concerns, don't hesitate to reach out to them for assistance.
Frequently Asked Questions
Q1. What is Arik Air's customer service number?
A1. Arik Air's customer service number is 0800-ARIK-AIR (0800-2745-247) or +234 (0) 1279 9999.
Q2. Can I contact Arik Air via email?
A2. Yes, you can email Arik Air at customerservice@arikair.com for customer support.
Q3. Does Arik Air have a live chat feature?
A3. Yes, Arik Air offers a live chat feature on their website for instant assistance.
Q4. What are some common inquiries that Arik Air's customer service team can handle?
A4. Arik Air's customer service team can handle inquiries related to bookings and reservations, baggage, flight status, payment and refunds, and complaints and feedback.
Q5. How do I report an issue with Arik Air?
A5. You can contact Arik Air's customer service team via phone, email, live chat, or social media to report an issue or concern.
