How To Order In Jumia

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How to Order in Jumia: A Comprehensive Guide

As the largest online marketplace in Africa, Jumia has made shopping easier and more convenient for its customers. Jumia offers a wide range of products from electronics, fashion, beauty, home appliances, and many more. However, some people may find the process of ordering on Jumia a bit confusing. In this article, we will provide a step-by-step guide on how to order in Jumia.

Step 1: Create an Account

The first step to order on Jumia is to create an account. Go to the Jumia website and click on "Sign in" at the top right corner of the page. You will be directed to a page where you can either sign in if you have an existing account or create a new account. Fill in your details such as your name, email address, and password, then click on "Create Account." You will receive a confirmation email in your inbox.

Step 2: Search for the Product

Once you have created an account, you can now start searching for the product you want to buy. You can either search for the product using the search bar at the top of the page or navigate through the categories. Jumia offers a vast range of products, so you may want to filter your search by brand, price, or color to narrow down the options.

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Step 3: Add the Product to Your Cart

After you have found the product you want to buy, click on the "Add to Cart" button. A pop-up window will appear, showing you the product you have added to your cart. You can either continue shopping or click on "View Cart" to proceed to checkout.

Step 4: Review Your Cart

Before you proceed to checkout, take a moment to review your cart to make sure you have added the right product and the correct quantity. You can also remove a product from your cart if you change your mind or update the quantity if you need more or less of the product.

Step 5: Proceed to Checkout

After reviewing your cart, click on the "Proceed to Checkout" button. You will be directed to a page where you will fill in your shipping address, phone number, and payment details. Jumia offers different payment options such as mobile money, debit/credit card, and cash on delivery.

Step 6: Confirm Your Order

After filling in your details, click on the "Confirm Order" button. You will receive a confirmation email and a message on your phone about your order. Jumia will process your order and give you an estimated delivery date.

Step 7: Track Your Order

You can track your order by clicking on "My Orders" at the top of the page. You will see the status of your order, whether it has been processed, shipped, or delivered. Jumia also provides a tracking number that you can use to track your order on the courier's website.

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Step 8: Receive Your Order

Once your order has been delivered, make sure to inspect the product to make sure it is what you ordered and in good condition. If there are any issues with the product, you can contact Jumia's customer service for assistance.


Ordering on Jumia is easy and convenient. Follow the steps above to place your order and enjoy the wide range of products that Jumia offers. If you have any questions or concerns, do not hesitate to contact Jumia's customer service for assistance.


Q1: Can I cancel my order after confirming it?

A: Yes, you can cancel your order before it is shipped. Go to "My Orders" and click on "Cancel Order." If the order has already been shipped, you can reject it upon delivery.

Q2: Can I change my shipping address after confirming the order?

A: No, you cannot change your shipping address after confirming the order. Make sure to fill in the correct shipping address when placing your order.

Q3: How long does it take to receive my order?

A: The delivery time depends on your location and the product you ordered. Jumia provides an estimated delivery date when you confirm your order.

Q4: Can I pay for my order in installments?

A: Yes, Jumia offers a pay on installment option for some products. You can check if the product you want to buy is eligible for this option when placing your order.

Q5: Is it safe to order on Jumia?

A: Yes, ordering on Jumia is safe and secure. Jumia uses advanced encryption technology to protect your personal and payment information.

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