How to Upgrade in GOtv: A Comprehensive Guide

Are you tired of watching the same old channels on your GOtv decoder? Are you looking to spice up your viewing experience with more channels and better quality? Look no further, as we guide you through the simple steps to upgrade your GOtv decoder and enjoy a whole new world of entertainment.

What is GOtv?

GOtv is a pay-TV service offered by Multichoice Africa. It provides digital television broadcasting services in Africa, with a focus on providing affordable and quality entertainment to its users. GOtv offers a variety of channels ranging from sports, movies, news, and music.

Why Upgrade Your GOtv Decoder?

Upgrading your GOtv decoder comes with a host of benefits, including access to more channels, better picture and sound quality, and access to exclusive content. With an upgraded decoder, you can enjoy watching your favorite shows in high definition, and never miss out on the latest movies and TV series.

How to Upgrade Your GOtv Decoder

Upgrading your GOtv decoder is a simple process that can be done in a few easy steps. Here's how:

Step 1: Check if Your Decoder is Compatible with an Upgrade

Before embarking on an upgrade, it is important to check if your GOtv decoder is compatible with the upgrade. To do this, locate the "i" button on your remote control and press it. This will display your decoder information, including the model number. Check if your decoder is compatible with an upgrade by visiting the GOtv website or contacting customer care.

Step 2: Make Payment for the Upgrade

To upgrade your GOtv decoder, you will need to make payment for the upgrade. You can do this by visiting any GOtv authorized dealer or payment outlet, or by using the GOtv Eazy Self Service portal on the GOtv website. Select the upgrade option and follow the prompts to make payment.

Step 3: Activate the Upgrade

Once payment has been made, you will need to activate the upgrade. This can be done by sending an SMS with your IUC number to a specific number provided by GOtv. Alternatively, you can activate the upgrade by visiting the GOtv website and following the prompts.

Step 4: Scan for Channels

After activating the upgrade, you will need to rescan your decoder to access the new channels. To do this, press the "Menu" button on your remote control, select "Advanced Options", then "Installation", and finally "Automatic Scan". Wait for the decoder to scan for channels, and your upgraded channels will be available for viewing.

Common Problems Encountered During Upgrades

Upgrading your GOtv decoder is a simple process, but there are a few common problems that users may encounter. Some of the most common problems include:

1. Payment Issues

Payment issues can arise when upgrading your decoder, especially when using third-party payment platforms. To avoid payment issues, ensure that you use an authorized GOtv dealer or payment outlet, or use the GOtv Eazy Self Service portal.

2. Activation Issues

Activation issues can occur when the upgrade is not properly activated. Ensure that you follow the prompts provided by GOtv when activating your upgrade, and if you encounter any issues, contact customer care for assistance.

3. Signal Issues

Signal issues can arise when there is poor reception or signal interference. Ensure that your decoder is properly connected to the antenna and that there is no interference from nearby electrical devices.

Conclusion

Upgrading your GOtv decoder is a simple process that can greatly enhance your entertainment experience. With access to more channels and better picture and sound quality, you can enjoy your favorite shows like never before. Follow the simple steps outlined in this guide and upgrade your decoder today.

FAQs

1. How much does it cost to upgrade my GOtv decoder?

The cost of upgrading your GOtv decoder varies depending on the package you choose. Contact customer care or visit the GOtv website for more information.

2. Can I upgrade my GOtv decoder online?

Yes, you can upgrade your GOtv decoder online by using the GOtv Eazy Self Service portal on the GOtv website.

3. How long does it take to activate the upgrade?

Activating the upgrade typically takes a few minutes. However, in some cases, it may take up to 24 hours for the upgrade to be activated.

4. What do I do if I encounter problems during the upgrade?

If you encounter problems during the upgrade, contact customer care for assistance.

5. Can I downgrade my GOtv package after upgrading?

Yes, you can downgrade your GOtv package after upgrading. Contact customer care or visit the GOtv website for more information.